Training | 2021.05.25
TCN Launches Voice Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations
TCN, Inc. today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new feature, offered initially as a free 60-day trial, delivers insights for improving call center operations, customer experience, agent training and compliance.
(PRWeb May 25, 2021)
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