Technology | 2013.08.21
Genesys Receives “Strong Positive” Rating in Gartner’s IVR Systems and Enterprise Voice Portals MarketScope Report
NEW YORK--(BUSINESS WIRE)--Genesys, a leading provider of customer engagement and contact center solutions, today at SpeechTEK announced that its interactive voice response (IVR) and customer interaction solutions received a “Strong Positive” rating in Gartner’s report entitled MarketScope for IVR Systems and Enterprise Voice Portals published on August 12, 2013. According to the Gartner report, “Interactive voice response (IVR) and voice portal platforms are valuable technologies for improving
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