3rd Customer Experience Summit Features the Latest in VOC, Customer-Centric Initiatives and Impacts of Social Media and Mobile Technologies

MIAMI--(BUSINESS WIRE)--IQPC’s 3rd Customer Experience Summit returns to Miami, FL on May 23-25, 2011 at the Royal Palm Hotel. The event is featuring a dynamic cross-industry speaker faculty who have utilized and found success with modern tools and approaches in customer-centric initiatives to stand out from their competitors. Speakers confirmed to attend will include: Rosemarie Donzanti, Senior President, Customer Care, CVS Caremark Nina Card, Senior Manager of Online Community, Scottrade Carol

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