FRAMINGHAM, Mass.--(BUSINESS WIRE)--Despite a challenging economic climate worldwide, a number of technology product and service providers have been investing in innovative products and programs to meet the changing needs of small and medium-sized businesses. IDC has identified 16 firms that are doing an especially noteworthy job through a wide variety of product and marketing efforts. These firms are recipients of the IDC SMB Excellence Award. Because the scope and nature of SMB initiatives var
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