Presence Technology Positioned in Magic Quadrant for E-Service Suites

ATLANTA--(BUSINESS WIRE)--Presence Technology, a global CTI software provider specializing in the optimization of Contact Center performance, announces its placement by Gartner in its Magic Quadrant for E-Service Suites, published on September 11, 2009 and authored by Johan Jacobs and Michael Maoz. The Magic Quadrant for E-Service Suites presents the main software vendors that should be considered by organizations seeking to develop self-service channels. The recommendations encompass knowledge

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