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Quality | 2011.04.13

Leading UK Contact Center Outsourcer Ventura Implementing Quality Monitoring and Desktop and Process Analytics Software from Verint

WEYBRIDGE, United Kingdom & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced that Ventura, one of the UK’s largest customer management outsourcing companies, is implementing Impact 360® Quality Monitoring™ and Impact 360 Desktop and Process Analytics™ from Verint Witness Actionable Solutions®. Ventura offers a broad range of outsourced services to blue-chip clients, and will use the Verint solutions to enhance workflow and customer service operations activitie

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http://www.businesswire.com/news/home/20[...]utsourcer-Ventura-Implementing

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