Quality | 2009.11.16
HyperQuality to Provide Quality Metrics to WildBlue for Even Better Customer Service
SEATTLE--(BUSINESS WIRE)--Seattle-based HyperQuality, Inc. has signed a new agreement with WildBlue Communications to monitor, evaluate and track customer service calls for quality. The agreement underscores WildBlue’s commitment to providing the best possible service at all times to its broadband satellite subscribers. HyperQuality will listen to WildBlue’s customer service calls and evaluate them for a variety of quality measurements, such as whether customer needs are met on the f
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