Quality | 2008.03.31
Leading article: Time to end the indulgence
A irline passengers might be experiencing some mixed emotions today. The European Union-United States "Open Skies" agreement, which came into force yesterday, should be a cause for optimism. The agreement is expected to increase competition and improve the deal offered to customers. But after the disastrous opening of Terminal 5 at Heathrow, many people will understandably be wondering if this will make any real difference to the overall quality of service. After all, what is the point of liberalising the market if a leading player such as British Airways is apparently incapable of delivering bags to planes on time?
For more information, please visit
http://www.independent.co.uk/opinion/lea[...]e-indulgence-802743.html?r=RSS
