Industry | 2015.11.23
Forecast Calls for Omnichannel Customer Engagement as Digital Interactions Flourish
SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, will host a global webinar on December 9 with an industry analyst that provides a strategic approach on how companies can evolve their contact center technology to meet the unique needs of today’s digitally driven consumers. Digital interactions between contact center agents and consumers will continue to flourish, with more than 50% of customer serv
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http://www.businesswire.com/news/home/20[...]ngagement-Digital-Interactions
