Quality | 2011.12.02
MetLife Earns Seventh Consecutive Center of Excellence Certification for Customer-Focused Quality
NEW YORK--(BUSINESS WIRE)--MetLife, Inc. has announced its recognition as a Certified Center of Excellence, marking the seventh consecutive year MetLife’s Customer Sales & Service Group has achieved the prestigious industry-wide designation. The award is presented by the Center for Customer-Driven Quality (founded at Purdue University) in conjunction with BenchmarkPortal, an international contact center benchmarking firm. Center of Excellence recognition is based on BenchmarkPortal’s evaluat
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