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Industry | 2010.03.23

Wendy's® Selects Clarabridge’s Text Analytics Solution to Enhance Customer Feedback Program

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, the leading provider of text analytics software implemented by many Fortune 1000 companies to improve customer experience management (CEM), today announced that Wendy’s® International has chosen the Clarabridge text analytics solution to enhance its customer feedback program. “A customer’s experience in the restaurant industry is unique in that it can be affected by everything from cleanliness to the speed of service to the taste

 

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