Training | 2009.09.23
Zenith Administrators Customer Satisfaction Survey Shows Value of Call Center Training
SEATTLE--(BUSINESS WIRE)--Zenith Administrators launched a customer service training program to help manage the more than 1,000 calls they receive everyday from benefit member participants with important, and very personal questions concerning their benefits. Zenith manages health and pension plans as a third-party benefits administrator (TPA) serving 600,000 health plan members, managing 4.5 million claims each year and 135,000 retiree pensions for labor unions, trade associations, government e
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